Broken Big Daddy Update

If you were one of the unlucky few that received a broken Big Daddy figure with your Bioshock pre-order, this is for you.  Yesterday afternoon this little gem hit my gmail:

“The BioShock figurine replacement program is nearing completion after some delays due to production of the replacement figurines. We appreciate your patience and in order to speed things up, 2K Games is eliminating the step in which you are required to return the broken figurine (we”ve figured you”ve waited long enough!).

In the next two weeks, we will begin shipping out a single package containing both the replacement figurine and the art book to customers who enrolled in the program by November 12th. There will be no return box or need to return the broken figurine to our attention.

Thanks for your support and interest in BioShock, and for your patience during the replacement figurine program.
2K Games”

I cannot say enough good things about 2K Games and the way that they have handled this situation.  Given that sub-par customer service is pretty much the norm nowadays, experiences like this really stand out.  Whatever they are paying their customer service group at 2K is not enough.  Kudos!

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